Mobile Safety Support
Service Description
Most security response systems are fixed to physical locations or vehicles, like your home, office building or the vehicle recovery unit on your car. ElitePro through SA-SOS fixes to your phone, being the most likely device in your proximity at any given time. The security service coincides with all the large security companies in South Africa. The application is specifically programmed, using most recent geo-data from TomTom, to alert the nearest private security, roadside and medical emergency medical assistance of your exact location.
We have secured partnerships with private security and emergency service providers across South Africa, ensuring the safety of our users anywhere within Southern African borders.
This means that whether you are travelling to work, going out of your province on holiday, shopping, or travelling for business, Elite Pro has your back 24/7!
Core Customer Journey
At ElitePro we believe that when a policyholder reports an incident, it is the Corporate Company’s first and best opportunity to make a lasting impression with a policyholder and delight them with a clear, transparent and outcome-focused service. At ElitePro, we consider this the “moment of truth”, which will take the policyholder on a journey from distress to relief.
This journey consists of the following key stages:
- Activation of Assistance Service – Multi Channels
- Available Assistance Service Options– Service Delivery
- With you every step of the way– Push notifications and post-delivery follow-up
- Activation of Assistance ServicesAt the point of notification, the policyholder will have access to a multi-channel model that ensures they will always have a choice in the means by which they wish to register an incident, coupled with the ability to change the method of engagement at any time during the process.
The policyholder will have multiple channels to access the service, being:
1. Smartphone App – If downloaded, installed and registered for prior to the event, the SOS App (or your own app) will allow for quick and easy access to ensure that the appropriate help is on its way, anytime, anywhere.
2. Emergency Helpline – Notification of the incident can also happen by calling the helpline which will immediately put the policyholder in contact with a skilled case manager, who will explain the process and provide ongoing guidance during an emergency.
3. Mobi link – You may provide the policyholder with a link, which will allow a mobi site to be downloaded and saved as a quick link. At any time during an emergency situation, the policyholder can push to activate the application, which will allow for easy access to any service required.
Service Benefits
· Clients have access to an option of 3, 6 or 9 incidents per annum;
· Available 24/7/365;
· Dispatching of the closest armed and uniformed security officer to the member’s location;
· Security personnel are instructed to ‘locate and secure’ the member until the assistance provider arrives on scene;
· The service is on your phone and goes with you wherever you go;
· If there is no Safety Service Provider available within a 40km radius of the member’s location, Elite Pro SA will contact and dispatch the nearest police station.
Security Personnel
· All security personnel hold current registration with PSIRA (Private Security Industry Regulatory Authority);
· In addition to PSIRA’s regulatory requirements, security personnel undergo an independent vetting process which takes into account criteria such as:
· The officer’s physical attributes;
· Education level;
· Previous experience;
· Personal qualities; and
· Security clearance.
Footprint
Services are available within a 40km radius of all metropolitan areas as listed below with a response time of approximately 20 – 25 minutes.
Comprehensive Footprint
Eastern Cape Kwazulu Natal Gauteng Western Cape Cradock
Dordrecht
East London
Flagstaff
Graaf-Reinet
Humansdorp
Kirkwood
Kwadesi
Kwanobuhle
Lusikisiki
Middelburg
Motherwell
Mount Frere
Mthatha
Ntabankulu
Port Alfred
Port Elizabeth
Queenstown
Qumbu
Sterkspruit
Uitenhage
Umtata
Durban
Estcourt
Eshowe
Greytown
Harding
Hluhluwe
Howick
Jozini
Kokstad
Ladysmith
Margate
New Castle
Pietermaritzburg
Pongola
Richards Bay
Stanger
Tugela Ferry
Vryheid
Winterton
Aeroton
Alberton
Alexandra
Benoni
Blackheath
Boksburg
Booysens
Bronkhorstspruit
Centurion
Constantia Kloof
Cosmo City
Germiston
JHB CBD
JHB South
Meyerton
Midrand
Nasrec
East Rand
Kempton Park
Pretoria
Ashton
Beaufort West
Bellville
Cape Town CBD
Kraaifontein
Kuils River
Milnerton
De Doorns
Elim
Fish Hoek
Garden Route
George
Hermanus
Malmesbury
Montague Gdns
Mosselbay
Rawsonville
Riversdale
Robertson
Saldanha
Stellenbosch
Strand
Touwsrivier
Vredenburg
Wolseley
Worcester
Limpopo North West Northern Cape Mpumalanga Free State Beitbridge
Bela
Giyani
Groblersdal
Lephalale
Louis Trichardt
Marble Hall
Musina
Naboomspruit
Phalaborwa
Polokwane
Potgietersrus
Steelpoort
Thohoyandou
Tzaneen
Brits
Carletonville
Fochville
Jouberton
Klerksdorp
Lichtenburg
Mafikeng
Marikana
Mooi Nooi
Moruleng
Phokeng
Potchefstroom
Rustenburg
Vryburg
Zeerust
Colesberg
De Aar
Douglas
Garies
Kimberley
Kuruman
Postmasburg
Springbok
Upington
Victoria West
Carolina
Dennilton
Elukwatini
Ermelo
Hectorspruit
Kabokweni
Komatiepoort
Lydenburg
Malelane
Nelspruit
Schoemansdal
Secunda
Standerton
Volksrust
White River
Witbank
Bethlehem
Bloemfontein
Bothaville
Ficksburg
Fouriesburg
Harrismith
Kroonstad
Ladybrand
Parys
Sasolburg
Villiers
Welkom
Terms and Conditions
- The service is subject to the availability of a Mobile Safety Support vehicle at the time that the service is requested and is dispatched at the discretion of the Contact Centre Agent, although priority is given to women, incidents that occur at night or dangerous areas.
- The service is available to subscribing members in an attempted housebreaking and is under threat, where they are unable to contact SAPS, neighbourhood watch or their private security company, to which they are subscribed.
- Any incident cancelled after 20 minutes will be billed at the full rate and deducted from the member’s total available incidents.
- The service is available on a member to pay basis, should member exhaust their number of incidents per annum before the end of the period.
- Service provider cannot be held liable for any damage or injury sustained by the member while waiting for the Mobile Safety service provider to arrive.
- Terms and conditions and subject to change.
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