Vehicle Licence Renewal
Service Description
Vehicle Licence Disc Expert Portal Pro specialises in supporting members with a no hassle way of renewing their South African Vehicle Licence discs.
The fact is that all vehicle owners must renew their vehicle licence discs every year. The problem is that there is no reliable, proactive renewal notification and these processes are extremely frustrating and time consuming. The processes can also be costly due to penalties and / or fines for late payment or driving without a valid vehicle licence disc.
Dealing with financial institutions, government departments and parastatals such as Traffic departments can be a complex and arduous process, therefore we use our extensive legal and administrative expertise to simplify the entire process and really take the pain away.
Your membership of Vehicle Licence Disc Expert Portal Pro entitles you to the following service(s):
- Vehicle Licence Disc Expert Portal Pro members have access to a unique service that is designed to take the hassle out of vehicle licence disc renewals.
- Vehicle Licence Disc Expert Portal Pro will work with members to provide a convenient, quick, easy and painless channel to get their vehicle licence discs renewed.
What are the benefits?
- Relief – no queues and admin in dealing with the Traffic Department or Post Office.
- Recoveries – we protect the members’ pockets by making sure that they will never have to pay any penalty fees or fines for expired vehicle license discs.
- Representation – our expert team provides full administrative support for all licence renewal issues.
How does Vehicle Licence Disc Expert Portal Pro work?
- Client supplies the following information for all covered members:
- First Name
- Last Name
- ID number
- Mobile number
- Email address
- List of covered vehicles’ registration numbers and current licence expiry dates
- Registered members can capture their vehicle licence disc details and current expiry dates.
- 6 weeks prior to the expiry of the licence disc the member receives a notification of the expiry provided the member is still covered.
- The detail of the licence discs that is about to expire is viewable on the member portal including the renewal cost.
- Member pays the licence disc renewal cost via credit card or secure instant ETF at least 30 calendar days prior to the expiry of the existing disc and captures the deliver address for the renewed disc.
- Vehicle Licence Disc Expert Portal Pro has the disc renewed and delivered to the captured address at the member’s cost / no cost to the member.
What are the Service Level Commitments?
Vehicle Licence Disc Expert Portal Pro will renew the vehicle license disc and have it delivered before the current disc expires (provided payment was received at least 30 calendar days prior to the expiry of the existing disc.
Terms & Conditions
- Not all Issuing Authorities operate in the same manner and the above process is based on how most Issuing Authorities operate in the Main Centres in South Africa. Should the process enforced by an Issuing Authorities vary from the above, the member will be informed accordingly during the vehicle licence disc renewal process.
- Renewal of Vehicle Licence discs that have already expired do not form part of the service and additional fees will be payable should Vehicle Licence Disc Expert Portal Pro be requested to assist with the renewal of these.
- Members remain responsible for settling traffic fines which could result in Vehicle Licence Disc Expert Portal Pro not being able to renew the vehicle licence disc.
- Vehicle Licence Disc Expert Portal Pro reserves the right to adjust the service offering should changes in the Issuing Authorities requirements have a material impact of the commercial model.
- Expiry notifications may be sent earlier and payment required earlier at times where issuing authorities are in backlog in order to ensure disc are renewed and delivered in time before existing disc expires.
- The standard SLA will not apply for disc renewals that have already expired or are within 4 – 5 weeks of expiry.
- Services and rates only apply to privately owned vehicles.
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