Personal Health Advisor/24 Hour Health Advice
We create a critical link between you and your member, ensuring that professional guidance from a qualified nurse is just a phone call away.
Service Description
Personal Health Advisor is a healthcare service providing unlimited access to qualified nurses 24 hours a day. Clients benefit from:
Service Benefits
- Emergency medical advice.
- Assessment of symptoms and referral to the most appropriate healthcare professional.
- Knowledge on all aspects of healthcare including home care remedies with scheduled follow-up assessment calls, if required.
- Explained medical terms, results of tests and information relating to medication.
- Counselling for chronic ailments and diseases to minimise the impact of these conditions on daily life.
- Access to one of the most widely searched and referenced drug and poison databases in South Africa.
- Telephonic trauma debriefing and referral to a trauma counsellor, where necessary.
- Access to a pre-recorded audio health library for information on a range of medical topics.
Terms and conditions
- Access to the service is available to validated clients only.
- Based on symptom assessment, Elite Pro may refer a member to a medical professional. Any costs incurred for services rendered by a medical professional are to be paid by the member.
- Symptom assessments are made based on the information provided by the member at the time of the call and can only be as accurate as the information provided by the member.
Emergency Medical Services
Access to an independent national network of at least 5,000 emergency medical personnel ready to respond to your call.
Service Description
In the event of a medical emergency, Elite Pro can be contacted 24 hours a day to arrange emergency medical assistance and transportation.
Service Benefits
- Access to a 24-Hour Emergency medical assistance Contact Centre.
- Assisted by medically trained agents registered with the HPCSA
- Immediate dispatch of emergency medical services in order to provide lifesaving assistance.
- One-way medical upgrade to an appropriate medical facility as continuation of the initial emergency response “same day” from the current treating facility that is unable to care/manage the condition of the member.
- Repatriation of member to a treating facility closer to their place of residence if the incident has occurred more than 200km from the member’s residence.
- Constant monitoring of the incident until the ambulance provider has delivered the member to the hospital.
- Emergency Pre-Arrival instructions provided by agents e.g. CPR.
- Emergency transportation by air or road ambulance.
- Access to non-emergency medical transportation, at member’s own cost.
- Payment of medical transportation costs.
- Largest national network of emergency medical service providers.
- Comprehensive daily, monthly or quarterly reporting of Contact Centre interactions and claims statistics.
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